Pegasource is a specialist customer experience organisation based in Cape Town. We provide a range of contact centre solutions for both the domestic and International markets. Impact Sourcing is at the heart of our organisation – we deploy impact workers on various company projects and by doing so we develop talent for the GBS Sector at large.
Youth Development & Incubation
The GBS Sector has been Identified by DTFC as a key growth sector that can generate over 700,000 new jobs by 2030. The jobs are predominately undertaken by youth, providing decent livelihoods and exciting career paths in servicing the International market.
Pegasource plugs an incubation and speed to capture role in trust in first the work instruments in to the GBS arena. This is carried out through a contribution of training, mentoring and coaching on the job. Our goal is to develop world class agents that are confident; resilient and impact customer expectations through the delivery of high-quality work. By following and developing talent for the International Market, we support the growth of SA’s GBS Sector by ensuring there is a constant pipeline of high
quality, work ready agents for the world of work. The operator community and the sector at large benefit from this eco-system contribution.